Abstract navy banner
AI CHAT

AI Chat Help

Learn how to use built-in assistants, create your own chatbot, manage knowledge, and stay in control of your conversations.

Tip: Start typing to quickly find matching questions and troubleshooting topics.

Start Here

Four quick guides to get you productive fast.

Choose an Assistant

Browse specialized chatbots and open the one that best matches your task.

Browse assistants

Create Your Own

Build a custom assistant with your own name, personality, skills, and baby-bot avatar.

Create a bot

How AI Chat Works

A simple loop you can repeat to get better results.

1

Pick

Choose a built-in assistant or one of your custom bots.

2

Ask

Enter your question, task, or idea in plain language.

3

Refine

Ask follow-up questions, change direction, or request a different tone or format.

Common Questions

Quick, honest answers about assistants, knowledge, and privacy.

What is the difference between built-in and custom chatbots?

Built-in assistants are pre-made for common tasks. Custom chatbots are created by you and can be tailored with a name, personality, and optional knowledge you provide.

Can I rename my custom chatbot?

Yes. You can rename your chatbot anytime in Chatbot Manager.

Can I upload my own chatbot image?

Not at this time. Custom avatars come from the curated Creatorz+ baby-bot collection.

How do I add knowledge to a chatbot?

Open your custom bot in Chatbot Manager, then add knowledge by pasting text or uploading a supported file.

What file types can I use for knowledge?

Knowledge uploads currently support TXT files.

Are my chatbots private?

Yes—user-created chatbots remain private unless you deliberately choose to make them public or share them.

Can I make a chatbot public?

If sharing options are available for your chatbot, you can choose to make it public. Nothing is shared automatically.

Can I edit or delete a chatbot later?

Yes. You can edit or delete your custom bots from Chatbot Manager.

What happens when I disable a chatbot?

Disabled chatbots remain saved, but you can’t actively use them until you enable them again.

Can I duplicate a chatbot?

Yes—if duplication is available in Chatbot Manager, it’s a quick way to copy a bot and adjust the settings without starting over.

How do I test a chatbot before using it?

Use the bot’s test or preview experience (if available) and try a few realistic prompts, including edge cases. Adjust the bot and re-test until it behaves as expected.

Do my chatbots remember every conversation?

Not necessarily. Chatbots can use the messages in your current conversation, but long-term memory depends on the features enabled for your account and bot settings.

Your Bots, Your Control

Your custom chatbots stay private unless you deliberately choose to share them. You can edit, disable, duplicate, make private, or delete them from Chatbot Manager.

Knowledge added to a chatbot is connected only to the chatbot you select.

Privacy-first by default

Quick Troubleshooting

Common issues and calm, practical fixes.

A chatbot will not open

  • Refresh the page and try again.
  • Check whether the bot is disabled in Chatbot Manager.
  • Try opening a different assistant to confirm the page is responsive.

A dropdown menu is not responding

  • Click outside the menu, then re-open it.
  • Refresh the page to reset the UI state.
  • Try another browser tab/window to rule out a stuck focus state.

A knowledge file will not upload

  • Confirm the file is a .txt file.
  • Try saving the file again as plain text and re-uploading.
  • Refresh the page and retry the upload.

A chatbot is not using saved knowledge

  • Make sure you added the knowledge to the same chatbot you are using.
  • Ask a question that clearly matches the uploaded content (use keywords from the TXT).
  • If you recently updated knowledge, refresh and try again.

A bot response does not match the selected tone

  • Re-state the tone in your prompt (for example: “Reply in a concise, professional tone”).
  • Try a shorter prompt and add constraints step-by-step.
  • If the bot is custom, review its personality/settings in Chatbot Manager.

A custom chatbot is missing from Chatbot Manager

  • Check whether you’re signed into the correct account/workspace.
  • Look for filters (for example: Disabled, Private/Public, or Search) and clear them.
  • Refresh the page. If it still doesn’t appear, contact support with the bot’s name.

Still Need Help?

Tell us what happened, which page you were using, and what you expected to happen.

Contact Support Open Help Center

Note: Buttons use existing routes in your app shell. If they’re not wired on this page yet, connect them to the current Support and Help Center routes without creating new ones.